To find out what the current free gift is, simply head to the front page of our website or app. You'll be greeted with all the exciting offers and promotions we have going on! 🎁✨

If you're browsing through our products, keep an eye out for the "Rewards" section on most product pages. There, you'll find information about our free product of the week! 🌟😊

Hey there! We know how much you love free stuff, so we've got a special treat for you. 🎁 If your order total reaches $100 USD (excluding taxes, shipping charges, and after discounts are applied), you'll be eligible for a free gift!

Eligibility

To qualify for a free gift, your order must have a total value of over $100 USD. Just make sure to exclude taxes, shipping charges, and any discounts that have been applied.

Visibility

We want to make sure you don't miss out on the awesome free gift! Here's where you can find it:

• Website:
• Look out for the banner on the front page of our website. It's hard to miss!
• You'll also see the free gift displayed on individual product pages. Keep an eye out!
• In your shopping cart at checkout, the free gift will magically appear once your order total hits $100 USD. How exciting!
• Mobile App:
• If you're using our NOGU mobile app, you won't see the free gift in your shopping cart. But don't worry - it will still be added to your order before we ship it out.
• You can spot the current free gift on our mobile app as a cool banner image. It's like a little surprise waiting for you!

Please note that the free gift may not be substituted or chosen on an order-by-order basis. But hey, we promise it'll be something awesome that you'll love!

If you are subscribed to the Bracelet of the Month (BOTM) club and add the required amount of Pair With items before your order ships, we've got an extra special surprise for you! 🎉 A free gift will be added to your order as a token of our appreciation. So make sure to grab those Pair With items and enjoy the bonus gift!

So go ahead and treat yourself to some amazing goodies. Happy shopping! 😊

If you're excited to discover our latest and greatest products, look no further! We have a special page dedicated to showcasing all of our newest arrivals. 🎉

To explore our fabulous 'new this week' collection, simply click on the following link: New This Week Collection. It's like stepping into a treasure trove of fresh styles and trendy designs! 💎✨

But wait, there's more! 😄 If you want to be the first to know about our upcoming product drops, we've got you covered. You can sign up for SMS notifications or join our lively Facebook group page for all the insider scoop!

To receive exciting updates and alerts about new releases straight to your phone, simply opt-in for our SMS notifications. Stay in the loop with just a few taps! 📲🔔

If you prefer a more social experience, we invite you to join our vibrant Facebook group page. Connect with fellow fashion enthusiasts, engage in discussions, and gain exclusive access to sneak peeks and behind-the-scenes content. It's where style meets community! 🌟👥

So go ahead and dive into our latest arrivals through the 'new this week' collection page. And don't forget to stay connected through SMS or by joining our fabulous Facebook group page. Happy shopping and discovering! 🛍️💫

United States & Canada

If you've purchased a NOGU product from www.nogu.studio after October 1, 2017, you're covered by our Lifetime Warranty.

Within the First Year: If your purchased item arrives damaged within the first year from the delivery date, we'll replace it for free, hassle-free.

After the First Year: For items damaged after the first year (365 days) from the delivery date, we offer replacement. There might be a flat-rate $10 USD fee to help cover postage, processing, and delivery costs. This fee is case-dependent.

To process your replacement, simply email us a picture of the damage to info@nogu.studio. In most cases, that's all we need to get started. If a return is necessary, we'll provide a pre-paid shipping label so you can return the item without any cost or visit to the post office.

Track the progress of your replacement via email updates and real-time tracking information.

Please note that the Lifetime Warranty only covers replacement availability, not return/refund eligibility. Also, for returns, authorization is only valid up to 30 days from the receipt of the item.

Outside of USA & Canada

Purchased a NOGU product from www.nogu.studio? Our Lifetime Warranty has you covered.

Within the First Year: If your purchased item is damaged within the first year (365 days) of delivery, we'll replace it. There's a flat-rate international shipping fee for this replacement.

After the First Year: For items damaged after 365 days from the delivery date, we offer replacement with a flat-rate $10 replacement fee and an international shipping fee.

These fees help us cover postage, processing, administration and delivery expenses for replacement items.

For the complete replacement policy, visit our 'return and refund policy' page.

If you're using the NOGU mobile app, the free gift will not appear in your shopping cart but will be added to your order prior to shipping. The current free gift will still be visible on the mobile app as a banner at the top of the app.

New products are released every few weeks, and usually only on Thursdays! 😊 We recommend you join our email mailing list, SMS list and our NOGU Insiders Facebook group to make sure you don’t miss any upcoming product drops.

Discover our latest arrivals!

If you're excited to discover our latest and greatest products, look no further! We have a special page dedicated to showcasing all of our newest arrivals. 🎉

To explore our fabulous 'new this week' collection, simply click on the following link: New This Week Collection. It's like stepping into a treasure trove of fresh styles and trendy designs! 💎✨

Be the first to know!

But wait, there's more! 😄 If you want to be the first to know about our upcoming product drops, we've got you covered. You can sign up for SMS notifications or join our lively Facebook group page for all the insider scoop!

To receive exciting updates and alerts about new releases straight to your phone, simply opt-in for our SMS notifications. Stay in the loop with just a few taps! 📲🔔

If you prefer a more social experience, we invite you to join our vibrant Facebook group page. Connect with fellow fashion enthusiasts, engage in discussions, and gain exclusive access to sneak peeks and behind-the-scenes content. It's where style meets community! 🌟👥

So go ahead and dive into our latest arrivals through the 'new this week' collection page. And don't forget to stay connected through SMS or by joining our fabulous Facebook group page. Happy shopping and discovering! 🛍️💫

There are many ways to earn loyalty rewards points on your NOGU account, and just as many ways to spend them for free gifts, discounts, and more! As soon as you've created an account by registering an email address and password login with NOGU, you'll begin accumulating points.

For a full breakdown of how the NOGU rewards loyalty program works and the different ways you can earn and redeem your rewards points, please visit the NOGU Rewards Page.

We recommend you join our email mailing list and our NOGU Insiders facebook group to make sure you don’t miss any upcoming product drops.

Yes - unless an item is noted as being a limited edition item or is introduced through our Bracelet of the Month Club subscription program, it will be re-stocked once sold out.

Not to worry! Unless an item is noted as being a limited edition item or is introduced through our Bracelet of the Month Club subscription program, it will be re-stocked once sold out. You can make sure you’re notified when the sold out product you’re interested in is back in stock by clicking the ‘Notify Me’ button.

You can download the NOGU app on the Apple App Store or the Android App Store for free. Plus Get 20% Off Your First App Purchase! Discount in the app.

If you're looking for recently re-stocked items, please visit the back in stock' collection page.

No, currently NOGU products are only officially sold under our warranty online through our own website. Products purchased from third party retailers will not be covered by our warranty.

You will see all of our current sales shown in banners throughout the NOGU website.
Check our SALE collection for the most recent deals

Joining our email mailing list is the best way to be notified of our best promotions and discount codes! You’ll receive a welcome code just for signing up that you can use right away.
Discount codes are also available to new users of the NOGU app!

You’ll have the chance to add your discount code and or gift card number at checkout.

We’re sorry to hear that! If you have a discount code that isn’t working, please email info@nogu.studio with the code you’re trying to apply and a brief summary of the items you’re hoping to order and we’ll be happy to help resolve it for you.

Please email info@nogu.studio with the code you’re trying to apply and we’ll be happy to help resolve it for you.

Yes, a discount code and a gift card code can both be used in the same order, but it’s not possible to use more than 1 discount code in any single order. NOGU Rewards redemption codes can only be combined with a gift card and not an additional discount code. There is no limit to the number of gift cards that may be used in an order.