NOT TO WORRY! UNLESS AN ITEM IS NOTED AS BEING A LIMITED EDITION ITEM OR IS INTRODUCED THROUGH OUR BRACELET OF THE MONTH CLUB SUBSCRIPTION PROGRAM, IT WILL BE RE-STOCKED ONCE SOLD OUT. YOU CAN MAKE SURE YOU’RE NOTIFIED WHEN THE SOLD OUT PRODUCT YOU’RE INTERESTED IN IS BACK IN STOCK BY CLICKING THE ‘NOTIFY ME’ BUTTON.

YES, WE ARE THRILLED TO OFFER NOGU GIFT CARDS! 🎉🎁 OUR GIFT CARDS ARE DIGITAL ONLY, SO NO SHIPPING IS REQUIRED. YOU CAN EASILY PURCHASE A GIFT CARD FOR YOURSELF OR SEND ONE TO SOMEONE SPECIAL. OUR GIFT CARDS COME IN DENOMINATIONS OF $25 USD, $50 USD, $75 USD, OR $100 USD. 💰💳 NO MATTER WHICH DENOMINATION YOU CHOOSE, THE VALUE WILL ALWAYS BE IN USD, EVEN IF PURCHASED USING ANOTHER CURRENCY. PLEASE NOTE THAT AS A DIGITAL ITEM, OUR GIFT CARDS ARE NON-REFUNDABLE AND NON-RETURNABLE ONCE PURCHASED. SO MAKE SURE TO CHOOSE WISELY AND SPREAD SOME JOY WITH OUR NOGU GIFT CARDS! 😊💌

FREE RETURN SHIPPING FOR USA AND CANADA CUSTOMERS 🚚

IF YOU'RE A CUSTOMER IN THE USA OR CANADA, WE'VE GOT SOME GREAT NEWS FOR YOU! WE OFFER FREE RETURN SHIPPING WITHIN 30 DAYS OF RECEIVING YOUR ORDER. ALL YOU NEED TO DO IS USE OUR PRE-PAID RETURN SHIPPING LABEL, AND YOU'RE GOOD TO GO! 🎉

THIS APPLIES TO ALL ITEMS THAT ARE ELIGIBLE FOR RETURNS AND STILL HAVE THEIR ORIGINAL TAGS ATTACHED. SO, IF YOU CHANGE YOUR MIND ABOUT A PURCHASE OR NEED TO EXCHANGE AN ITEM, NO WORRIES - WE'VE GOT YOUR BACK! 😊

TO INITIATE A RETURN AND REQUEST A PRE-PAID RETURN LABEL, SIMPLY FILL OUT YOUR INFORMATION AT THE RETURNS CONTACT US INFO@NOGU.STUDIO. THEY'LL BE HAPPY TO ASSIST YOU! 💌

JUST REMEMBER, IT'S IMPORTANT TO PRINT A PHYSICAL COPY OF THE PRE-PAID RETURN LABEL IN ORDER TO USE OUR CONVENIENT PRE-PAID SERVICE. UNFORTUNATELY, WE CAN'T SEND YOU A PRE-PRINTED LABEL. SO MAKE SURE YOU HAVE ACCESS TO A PRINTER BEFORE REQUESTING THE LABEL. 🖨️

RETURN POLICY FOR CUSTOMERS OUTSIDE USA AND CANADA 🌍 IF YOU'RE LOCATED OUTSIDE THE USA OR CANADA, PLEASE NOTE THAT RETURN POSTAGE IS NOT COVERED BY YOUR ORIGINAL PURCHASE. ANY COSTS ASSOCIATED WITH RETURNING AN ITEM WOULD NEED TO BE PAID BY YOU AS THE CUSTOMER.

WE UNDERSTAND THAT INTERNATIONAL RETURNS CAN BE MORE COMPLEX, BUT DON'T WORRY - WE'RE HERE TO HELP! IF YOU HAVE ANY QUESTIONS OR NEED ASSISTANCE WITH YOUR RETURN FROM OUTSIDE THE USA OR CANADA, FEEL FREE TO REACH OUT TO OUR CUSTOMER SUPPORT TEAM. THEY'LL GUIDE YOU THROUGH THE PROCESS AND PROVIDE ANY NECESSARY INFORMATION. 🌟

JOINING OUR EMAIL MAILING LIST IS THE BEST WAY TO BE NOTIFIED OF OUR BEST PROMOTIONS AND DISCOUNT CODES! YOU’LL RECEIVE A WELCOME CODE JUST FOR SIGNING UP THAT YOU CAN USE RIGHT AWAY. DISCOUNT CODES ARE ALSO AVAILABLE TO NEW USERS OF THE NOGU APP!

SPREAD THE LOVE WITH FAST SHIPPING!

AT OUR ONLINE STORE, WE TAKE PRIDE IN DELIVERING YOUR ORDERS WITH THE GREATEST OF LOVE AND CARE. 💌

ORDER BY 2PM EST FOR SAME DAY DISPATCH

WE UNDERSTAND THAT YOU'RE EXCITED TO RECEIVE YOUR GOODIES, SO WE MAKE SURE TO SHIP OUT ALL ORDERS PLACED BEFORE 2PM EST ON THE SAME DAY. ⏰

DOMESTIC SHIPPING WITHIN THE UNITED STATES WE SHIP DOMESTICALLY THROUGHOUT THE UNITED STATES FROM OUR PARTNER SHIPPING FACILITY IN DEPEW, NY USING USPS. 🇺🇸

EXPRESS OPTIONS FOR USA, INTERNATIONAL, AND DOMESTIC CANADIAN SHIPPING

FOR THOSE WHO NEED THEIR ITEMS IN A HURRY, WE OFFER EXPRESS SHIPPING OPTIONS THROUGH UPS, FEDEX, CANADA POST, AND DHL. SO NO MATTER WHERE YOU ARE IN THE WORLD 🌍 OR IF YOU'RE UP NORTH IN CANADA 🇨🇦 , WE'VE GOT YOU COVERED! YOUR PACKAGE WILL BE SHIPPED DIRECTLY FROM OUR DESIGN STUDIO AND HEADQUARTERS IN TORONTO, CANADA.

United States & Canada

If you've purchased a NOGU product from www.nogu.studio after October 1, 2017, you're covered by our Lifetime Warranty.

Within the First Year: If your purchased item arrives damaged within the first year from the delivery date, we'll replace it for free, hassle-free.

After the First Year: For items damaged after the first year (365 days) from the delivery date, we offer replacement. There might be a flat-rate $10 USD fee to help cover postage, processing, and delivery costs. This fee is case-dependent.

To process your replacement, simply email us a picture of the damage to info@nogu.studio. In most cases, that's all we need to get started. If a return is necessary, we'll provide a pre-paid shipping label so you can return the item without any cost or visit to the post office.

Track the progress of your replacement via email updates and real-time tracking information.

Please note that the Lifetime Warranty only covers replacement availability, not return/refund eligibility. Also, for returns, authorization is only valid up to 30 days from the receipt of the item.

Outside of USA & Canada

Purchased a NOGU product from www.nogu.studio? Our Lifetime Warranty has you covered.

Within the First Year: If your purchased item is damaged within the first year (365 days) of delivery, we'll replace it. There's a flat-rate international shipping fee for this replacement.

After the First Year: For items damaged after 365 days from the delivery date, we offer replacement with a flat-rate $10 replacement fee and an international shipping fee.

These fees help us cover postage, processing, administration and delivery expenses for replacement items.

For the complete replacement policy, visit our 'return and refund policy' page.

🎁 WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE, BUT WE UNDERSTAND THAT SOMETIMES THINGS DON'T WORK OUT. HERE'S OUR RETURN POLICY:

EARRINGS

👂 EARRINGS ARE A PERSONAL ITEM AND FOR HYGIENE REASONS, THEY CANNOT BE RETURNED. HOWEVER, IF YOUR EARRINGS ARRIVE DAMAGED OR DEFECTIVE, DON'T WORRY! WE'LL REPLACE THEM ACCORDING TO OUR WARRANTY.

CUSTOM ENGRAVED PRODUCTS 💍 IF YOU'VE PERSONALIZED YOUR ITEM WITH A CUSTOM ENGRAVING, PLEASE NOTE THAT IT CANNOT BE RETURNED FOR A REFUND. HOWEVER, IF IT ARRIVES DAMAGED OR DEFECTIVE, WE'LL HAPPILY REPLACE IT AS PER OUR WARRANTY.

GIFT CARDS

💌 OUR GIFT CARDS ARE DIGITAL-ONLY ITEMS AND UNFORTUNATELY CANNOT BE RETURNED FOR A REFUND. BUT HEY, THEY MAKE GREAT PRESENTS!

SHIPPING FEES

🚚 SHIPPING FEES ARE NON-REFUNDABLE UNDER ANY CIRCUMSTANCES ONCE THE SHIPMENT HAS BEEN MADE. THIS INCLUDES CASES WHERE THE PACKAGE IS RETURNED TO US, LOST IN TRANSIT, MARKED UNDELIVERABLE, OR ABANDONED. PLEASE KEEP THIS IN MIND WHEN MAKING YOUR PURCHASE!

WE HOPE THIS INFORMATION CLARIFIES OUR RETURN POLICY. IF YOU HAVE ANY FURTHER QUESTIONS OR CONCERNS, FEEL FREE TO REACH OUT TO OUR FRIENDLY CUSTOMER SUPPORT TEAM. HAPPY SHOPPING! 🛍️

YOU’LL HAVE THE CHANCE TO ADD YOUR DISCOUNT CODE AND OR GIFT CARD NUMBER AT CHECKOUT.

ALL JEWELRY: 

Always remove your jewelry before using products like hairspray, dye, perfume, deodorant, lotion, moisturizer, self-tanner, et cetera. Some beauty products contain chemicals that may damage your jewelry. 

Always remove your jewelry before bathing, swimming, or intensive household cleaning. 

Always remove your jewelry before using abrasive household cleaning products, and never allow your jewelry to come into contact with cleaning products that may contain damaging chemicals.

Avoid over-exposing your jewelry to adverse weather conditions like heavy rain, snow, or sunlight.  

GLASS & CRYSTALS & SEMI-PRECIOUS STONES: 

To clean jewelry made with glass, including Mermaid Glass and Galaxy Glass, or crystals or semi-precious stones, use either a soft cloth or a brush with soft bristles and gently brush problem areas until you are satisfied with the look of the piece. If necessary, dampen the cloth or brush very lightly before brushing the piece. 

CHROMATA MOOD STONE JEWELRY: 

1. NO WATER! Make sure to keep your mood ring away from water and chemicals.
2. If your hands start to get sweaty, try taking off your mood ring until your hands dry off.
3. When you’re not wearing your mood ring, store it at room temperature.

.925 STERLING SILVER: 

Store clean, dry sterling silver in a dry airtight container, like a ziplock bag. Do not store sterling silver in a humid environment. Humidity can speed up the oxidation process and lead to tarnishing. Eliminate or minimize sterling silver’s contact to chemicals including hairspray, perfume, body lotion, and do not wear it while bathing or swimming. After taking off silver jewelry, clean it with a dry soft cloth before putting it back into an airtight container. To clean tarnished sterling silver, try using a soft, non abrasive dry cloth and brush gently to attempt to remove the tarnish. If this does not work, use a commercially available .925 sterling silver cleaning product and silver polishing cloth. Always refer to the instructions on the cleaning product's label before you attempt cleaning.

PLATED JEWELRY: 

Never use jewelry cleaning products on jewelry pieces made with plated metal, as the abrasive chemicals in jewelry cleaners may strip away and otherwise damage the plated finish. 

To clean your plated jewelry, use a dry, soft cloth. Gently brush until you are satisfied with the look of the piece. 

 

NYLON & LEATHER CORDS: 

To clean your nylon or leather jewelry cords, use a dry, soft cloth. Gently brush until you are satisfied with the look of the piece. 

While cleaning nylon cords, if a dry cloth is not working, dampen the cloth or brush very lightly before brushing the piece. 

We suggest avoiding all contact between protecting and/or conditioning leather sprays or lotions with your leather jewelry. 

Leather protecting and/or conditioning products may change the color and look of your leather jewelry, and may also contain abrasive chemicals that might damage non-leather components of your piece. 

LIFETIME WARRANTY: 

If you ordered your jewelry from NOGU, we'll be pleased to assist you if you aren't able to satisfactorily restore your piece. Please send us an email at info@nogu.studio and let us know about the problem you're having and we'll be happy to help. 

 

WE’RE EXCITED TO OFFER YOU A VARIETY OF PAYMENT OPTIONS TO MAKE YOUR ONLINE SHOPPING EXPERIENCE WITH US AS SMOOTH AS POSSIBLE! WE'RE ALWAYS ON THE LOOKOUT FOR NEW PARTNERS TO BRING YOU EVEN MORE CHOICES. CURRENTLY, YOU CAN PAY FOR YOUR NOGU ORDER USING VISA, MASTERCARD, AMERICANEXPRESS, PAYPAL, APPLE PAY, GOOGLE PAY, AND SHOP PAY. 🎉

IF YOU'RE IN CANADA AND PREFER NOT TO USE PAYPAL OR PAYPAL GUEST CHECKOUT, WE'VE GOT YOU COVERED! YOU CAN USE ONE-CLICK SHOP PAY OR APPLE PAY ON YOUR APPLE DEVICE. IF YOU WOULD LIKE US TO TAKE E-TRANSFERS IN CANADA, PLEASE LET US KNOW BY EMAIL! 🇨🇦🍁

HAVE A SUGGESTION FOR A PAYMENT METHOD THAT WE DON'T CURRENTLY OFFER? WE'D LOVE TO HEAR FROM YOU! FEEL FREE TO SEND OUR FRIENDLY CUSTOMER SUPPORT TEAM AN EMAIL WITH YOUR QUICK RECOMMENDATION. WE'RE ALWAYS LOOKING FOR WAYS TO IMPROVE YOUR SHOPPING EXPERIENCE! 😊

🌟 HEY THERE, JEWELRY LOVERS! ARE YOU READY TO JOIN THE EXCLUSIVE NOGU BRACELET OF THE MONTH CLUB (BOTM)? 🌟

OUR SUBSCRIPTION PROGRAM OFFERS TWO EXCITING VARIETIES: THE STANDARD SUBSCRIPTION AND THE PREMIUM SUBSCRIPTION. LET'S DIVE INTO ALL THE FABULOUS DETAILS, SHALL WE?

THE STANDARD SUBSCRIPTION FOR JUST $24.99 USD PER MONTH, OUR STANDARD SUBSCRIPTION BRINGS YOU A DELIGHTFUL PACKAGE CONTAINING ONE (OR MORE!) STUNNING BRACELET AND TWO BRAND-NEW GREETING CARDS. IT'S LIKE RECEIVING A LITTLE BURST OF HAPPINESS RIGHT AT YOUR DOORSTEP EVERY MONTH!

THE PREMIUM SUBSCRIPTION IF YOU'RE LOOKING FOR AN EXTRA DOSE OF SPARKLE, OUR PREMIUM SUBSCRIPTION IS PERFECT FOR YOU! PRICED AT $39.99 USD PER MONTH, THIS OPTION INCLUDES TWO OR MORE DAZZLING BRACELETS AND TWO ADDITIONAL GREETING CARDS. TALK ABOUT AN UPGRADE!

BUT WAIT, THERE'S MORE! 🎉

EACH MONTH, BEFORE WE PROCESS YOUR SUBSCRIPTION ORDER, WE'LL GIVE YOU A SNEAK PEEK OF THAT MONTH'S NEW DESIGNS (~25TH OF THE MONTH). THIS WAY, YOU HAVE THE POWER TO SKIP A MONTH IF SOMETHING DOESN'T CATCH YOUR EYE OR CANCEL ANYTIME YOU WANT. AND DON'T WORRY – RESTARTING YOUR MEMBERSHIP IS AS EASY AS PLACING A NEW ORDER.

SO WHAT ARE YOU WAITING FOR? JOIN OUR NOGU BRACELET OF THE MONTH CLUB TODAY AND TREAT YOURSELF TO BEAUTIFUL JEWELRY SURPRISES EVERY MONTH!

THE NEW BRACELETS OF THE MONTH OFFERINGS ARE MADE AVAILABLE ON OR AFTER THE 25TH OF EACH MONTH, BUT WILL NOT SHIP OUT UNTIL AFTER THE 1ST OF THE UPCOMING MONTH. 📅
FOR EXAMPLE, THE AUGUST BRACELET OF THE MONTH CLUB WILL BE MADE AVAILABLE ON JULY 25TH, AND BEGIN SHIPPING OUT TO SUBSCRIBERS AFTER AUGUST 1ST. 🎉

THERE ARE MANY WAYS TO EARN LOYALTY REWARDS POINTS ON YOUR NOGU ACCOUNT, AND JUST AS MANY WAYS TO SPEND THEM FOR FREE GIFTS, DISCOUNTS, AND MORE! AS SOON AS YOU'VE CREATED AN ACCOUNT BY REGISTERING AN EMAIL ADDRESS AND PASSWORD LOGIN WITH NOGU, YOU'LL BEGIN ACCUMULATING POINTS.

FOR A FULL BREAKDOWN OF HOW THE NOGU REWARDS LOYALTY PROGRAM WORKS AND THE DIFFERENT WAYS YOU CAN EARN AND REDEEM YOUR REWARDS POINTS, PLEASE VISIT THE NOGU REWARDS PAGE.